Shipping policy

Shipping Policy

ELORENZA currently ships to customers throughout the United Kingdom.

Shipping Cost

We offer FREE UK DELIVERY on eligible orders unless otherwise stated at checkout.

Order Processing

Orders begin processing after payment has been successfully confirmed.

Processing times may vary during weekends, public holidays and periods of unusually high demand.

Delivery Times

The estimated delivery timeframe applicable to your order will be displayed before you complete your purchase.

We aim to deliver orders within the stated estimated timeframe. Unless a different delivery period has been agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.

Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order once the shipment has been dispatched.

Please allow some time for tracking information to update after dispatch.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your delivery details, contact us as soon as possible at elorenzasac@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at elorenzasac@gmail.com with your order number so we can investigate.

Multiple Shipments

If an order contains multiple products, items may occasionally arrive in separate parcels.

Contact

ELORENZA
Website: elorenza.com
Email: elorenzasac@gmail.com