Terms of service
Terms of Service
OVERVIEW
This website is operated by ELORENZA. Throughout the site, the terms “we”, “us” and “our” refer to ELORENZA.
ELORENZA offers this website, including all information, tools, products and services available from this site, to you conditioned upon your acceptance of these Terms of Service.
Our website is available at elorenza.com.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service and by any additional policies referenced on our website.
PRODUCTS
We make reasonable efforts to display our products, colours and photographs as accurately as possible. However, colours may vary slightly depending on your screen, lighting and device settings.
Product descriptions, availability and prices may be updated where necessary.
Nothing in these Terms limits any statutory rights available to consumers under applicable UK consumer law.
ORDERS
Placing an order constitutes an offer to purchase the selected products.
An order is accepted once we confirm acceptance and processing of the order. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock errors or payment problems.
If we cancel an order after payment has been taken, the applicable amount will be refunded.
Customers must provide complete and accurate billing, payment and delivery information.
PRICES AND PAYMENT
Prices displayed on our UK storefront are shown in British Pounds Sterling (GBP) unless otherwise stated.
Payment must be completed using one of the payment methods available at checkout.
Any taxes or other charges applicable to the transaction will be handled and displayed as required by applicable law and the checkout configuration.
DELIVERY
Delivery information and estimated delivery times are described in our Shipping Policy.
RETURNS AND REFUNDS
Returns, cancellations and refunds are governed by our Returns & Refunds Policy and applicable statutory consumer rights.
PROMOTIONS
Promotional offers are subject to any terms displayed with the relevant promotion.
Promotions may not be combined unless expressly stated.
Where an item is advertised as free as part of a promotional offer, the applicable conditions will be displayed before purchase.
INTELLECTUAL PROPERTY
Unless otherwise stated, the ELORENZA name, website content, branding, graphics, copy and other original material on this website may not be reproduced or commercially exploited without permission.
THIRD-PARTY SERVICES
Our store is hosted by Shopify. Certain payment, analytics, delivery and other services may be provided by third parties.
Those providers may process information necessary to provide their respective services in accordance with their own terms and privacy practices.
LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so or limits rights that cannot legally be excluded.
CHANGES TO THESE TERMS
We may update these Terms from time to time. The version published on this website will be the current version.
CONTACT
Questions regarding these Terms may be sent to:
ELORENZA
Website: elorenza.com
Email: elorenzasac@gmail.com
Last updated: 25 September 2026